Stethoscope

Old Road | Tean | Stoke-on-Trent | ST10 4AG | telephone: 01538 722 323

Blythe Bridge Primary Health Care

Tean Surgery

 

 

 

 

Confidentiality

Practice Staff are bound by the same confidentiality rules as Doctors.  We comply fully with the Data Protection Act 1998 and Freedom of Information Act 2000.


Complaints and Feedback

We welcome good ideas for improving the practice and frequently monitor and discuss our arrangements (we have a comments and suggestions box situated in the surgery).  If we make a mistake or give cause for dissatisfaction we much prefer you to tell us.

If you feel you have cause to complain or raise concerns, please contact the practice manager, Jane Bentley, either by asking the receptionist, or by telephoning (01538) 722323, or by letter. We take all suggestions and complaints seriously and will respond to you in accordance with our NHS Complaints Procedure.

If we are not able to satisfy your comment/complaint you have the option to contact the Patient Advice & Liaison Service based at:
NHS England
Anglesey House
Towers Plaza
Wheelhouse Road
Rugeley
WS15 1UL
Telephone: 0800 030 4563
But we would hope that you would be able to approach the surgery and resolve any issues that you have at practice level.

Patient Charter

Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.  We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.
Please download our Practice Charter Leaflet for further information

Zero Tolerance

Our practice runs a Zero tolerance policy, any attacks on staff either verbal or physical would not be tolerated. We reserve the right to remove patients who do not comply in accordance with our Removal of Patients Policy

Change of Personal Details

If you change your name, address or telephone number, please give us full details, including your postcode. If you have an ex-directory telephone number we ask that you allow us to know your number in case we need to contact you – we will not disclose it to anyone else. Please remember to tell us if details for other members of your family have changed. If you move outside the Practice area you will be asked to register with another Practice – if you need further information please speak to the Practice Manager.